Refund policy

Return & Refund Policy

 

We want you to be happy with your order. Since our products are fulfilled through our dropshipping partner network, here is how returns and refunds work at Nexo PK.

 

Doorstep Inspection

All orders are Cash on Delivery, so you can inspect your package at the doorstep before paying. If something is clearly wrong, damaged, or not what you ordered, you are welcome to refuse the delivery at no cost to you.

 

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with your order number and photos of the issue. We offer a free exchange or refund for these cases.

 

Change of Mind

Because items are dispatched directly through our fulfillment partner once ordered, we are unable to accept returns for change of mind after an order has shipped. Please review your order carefully before checkout.

 

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on innerwear or any beauty/cosmetics item that has been opened or used, and any item marked as final sale.

 

Refunds

Once a return or exchange request is approved, refunds are issued as store credit or bank transfer within 5 to 7 business days. Replacement items are dispatched as soon as the original issue is confirmed.

 

Contact Us

For any questions about a return, email mnoumannomi470@gmail.com with your order number.